1- What do I need to check in?
National photo ID, such as passport, driver's license.

2- Check-in & Check-out:
The hotel is open 24 hours, 7 days a week. Check out time is at 10:00 am and Check in time is at 2:00pm. Late check out available for extra cost (subject to availability).
FREE luggage room service on arrival and departure date before check in and check out time.

3- Booking process:
*Online bookings: Go to "book now" menu at the home page, choose your city and hotel, then follow instructions on the screen. The booking software will automatically send you your booking reference and an email with all your booking details.
*By email / form: if you prefer, you can always send us an email for special booking requests... You'll find all information in "Contact us", or fulfill the form you will find at the bottom of the page at the booking screen of each hotel.
*Groups: For group bookings contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

4- Is there any booking fee?
Yes, a 5 % deposit will be charged (with a minimum of 1,5 €).

5- How long in advance do I have to make a cancellation?
Cancellations must be done 24 hours prior to arrival in writing by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it., failure to do so will result in forfeiture of the cost of the first night. No show bookings will be charged for the total amount of the first night.

6- How many nights can I stay at the hotel?
We have a policy of a 15 nights’ maximum stay.

7- Are sheets included?
Yes. Towels are only included in twin and double rooms but can be rented at a cost.

8- Is breakfast included?
Yes. A Continental breakfast is served every morning.

9- Is there Internet access?
FREE Wi-Fi in communal areas. Premium Wi-Fi available in rooms at a low fee. Computers available at a cost.

10- Is there a laundry?
No, we don’t offer laundry service. 

11- Is there a car park?
No, but there is a parking close by.

12- How do I get there?
All information on how to find us is included on the website (‘Getting there’ section).

13- Is there a curfew?
There is no curfew

14- Is there any type of food available?
We provide continental breakfast. Snacks and drinks available. 

15- Are the rooms unisex?
Our dorms are mixed but we have some female only rooms that can be booked completely online.  Communal bathrooms in corridors are single sex.
16- Payment methods
We take cash and credit cards (£1 extra charge per night/card applied). We don't accept traveller's cheques or American Express

17- Do you have weekly rates?
No, we do not have weekly or monthly rates.

18- Who can stay in our hotels?
Our hotels are independent, and it's not necessary to be a member of any organisation, and you don't need to show any hotel card to use our services.

19- is there a safe in the room?
No, but each bed has a security cupboard. You can bring your own padlock or buy one at the reception.

20- can I stay if I am under 18 years old?
Guests under 18 years old can only be booked in private rooms and must be accompanied by an adult. If the adult is not the legal tutor of the minor a paternal authorization will be requested.

21.- Can I smoke in the hotel?
All of our hotels are strictly, non-smoking.

22.-Can I bring alcohol into the hotel?
No, you cannot. Note that you will be fined 50 € if you bring it in and the alcohol will be confiscated until your departure.

23.- Is the hotel safe and secure?
Our hotels are safe and secure. The reception is manned 24/7. To access the front entrance throughout the day, you need to show your security pass. Key-cards are only created for guests currently staying in the hotel and are locked to the room you have been assigned. CCTV cameras are in operation in all communal areas and corridors.

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